The free trial
Your first sign-in starts a free trial of 7 days. You don’t give any payment details for it, so there’s nothing to cancel and nothing to refund. When it ends, Hoverpad becomes read-only unless you buy it. Nothing is deleted.
If you buy Hoverpad during the trial, you’re charged when you pay.
Nothing to cancel
Hoverpad isn’t a subscription. You pay once, and it’s yours for good: nothing renews, there’s no mandate on your bank or UPI app, and you’re never charged again for it.
Changed your mind before paying? Just close Razorpay’s page: nothing is charged. After paying, see Refunds below.
Paying in installments? Each one is a payment you make yourself, so there’s nothing to cancel either: if you stop paying, Hoverpad turns read-only when the time you’ve paid for ends, and your notes stay on your PC. You can carry on paying later.
Refunds
Within 7 days: a full refund
If you ask within 7 days of your first payment, we’ll refund what you’ve paid in full. You don’t need to give a reason, though we’d love to hear it. Once it’s refunded, Hoverpad goes back to read-only, and your notes stay on your PC.
After 7 days
We don’t refund a purchase, or an installment, after 7 days from your first payment, except in full if:
- Hoverpad doesn’t work properly on your PC and we can’t fix it;
- within 12 months of your purchase, we remove a feature central to what you paid for (see our Terms).
Always refunded
- A duplicate charge, or a charge for more than the price you agreed to.
How to ask for a refund
Write to [your support email] with:
- the email address you use with Hoverpad;
- the payment ID from Razorpay (it starts with
pay_), or the date and amount you paid.
We’ll reply within 2 working days.
When the money arrives
Once we approve a refund, we send it through Razorpay to the same card, UPI account or bank account you paid with. It reaches you within 5 to 7 working days, often sooner for UPI. Your bank decides the exact day.
If it hasn’t arrived after 10 working days, write to us. We’ll send you the refund reference so your bank can trace it.
Failed payments
If money left your account but the payment failed, your bank or Razorpay returns it automatically, usually within 5 to 7 working days. You don’t need to ask us. If it doesn’t come back, write to us with the date and amount and we’ll chase it.
Shipping and delivery
Hoverpad is software. Nothing is shipped, and there’s no delivery charge.
- The app downloads from this website straight away.
- Your purchase unlocks Hoverpad within a few minutes of a successful payment, for good, on every PC where you sign in with the same Google account.
- Your payment is confirmed on Razorpay’s page, with its payment ID.
If Hoverpad hasn’t unlocked an hour after you paid, write to us with the payment ID, and we’ll put it right.
Contact
[your business name]
[your postal address]
[your support email] · [your phone number]
More ways to reach us are on the contact page.